Customer Service

Product Care

We guarantee high quality in our products.

To use your bag in good condition, please follow the steps below.
-Store it in the dust bag fully stuffed
-Keep it away from excess water
-Protect against excessive sunlight, dryness and heat
-To remove dirt, clean with a soft damp cloth and let it dry naturally
-Do not use any chemicals to clean your bag
-For professional care, please take your bag to a leather care store

Shipping

We do free shipping worldwide.

International shipping takes 4-6 business days. After you placed your order, you will receive tracking details by e-mail. It will take 1-2 business days to dispatch your order.

Return Policy

All our products are checked in detail before they are shipped.

If you are not satisfied with your product, you have 14 days to return it and you can contact with [email protected] for your return request. After we proceed returning product, you will receive an e-mail. You will have a full refund in 7-10 business days. Please keep in mind that returning products must be non-used, non-worn, non-damaged and in its original package together with its standard accessories, if any, so that the SELLER may offer it for sale again. The shipping fee incurred in returns is paid by Buyer.

The specific products prepared and produced for special days such as Christmas, Valentine, Motherโ€™s / Fatherโ€™s Dayย  and sale products can not be returned.

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Luxury Bags

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IMESMERI

Luxury Bags





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